No Busy Signal Policy
No Busy Signal Policy
The “No Busy Signal Policy” is not a guarantee that customers will never receive a busy signal when attempting to connect to our server. The Policy simply means that we will not purposefully over sell our service causing existing customers difficulty in accessing the Internet due to lack of facilities. We monitor our modem usage closely. We strive to keep our customer to modem ratio at or below 7:1. When we determine that our customer base has outgrown or will soon outgrow the number of modems available, new facilities will be ordered. It is understood that some facilities must be obtained through alternative providers such as Qwest or RT Communications. Availability and delivery dates for facilities purchased from these alternative providers may be delayed. TCT has no control over this type of facility availability.
Multiple Connections
Customers purchase one connection for each full account purchased. This connection entitles the customer to use one modem at a time. Customers found using multiples connections (more than one tctwest.net or tritel.net modem) at the same time will be disconnected immediately. Continued misuse of our services in this manner will result in permanent termination of service.
Unlimited Usage
Our offer of “Unlimited Usage” does not constitute a 24×7 connection (continuous, uninterrupted) to the Internet. The term “dial up account” means that the customer will dial up, using a modem, to access the Internet. Dial up accounts are interactive by definition, which means that the customer must be using the connection — not merely “camping on”. When the connection is no longer needed for active Internet use, it must be terminated allowing other customers access to the Internet
Service Provider’s (ISP) modems.
Customers found to have been connected longer than 24 hours at a time will be disconnected. Customers may be disconnected prior to 24 hours of usage if a particular calling area (i.e. Powell exchange customers or Cody exchange customers) is experiencing busy signals due to lack of available modems. Customers connected for the longest period of time will be disconnected to allow others access to the Internet.
If a customer has need of a continuous, dedicated connection to the Internet, a dedicated account may be requested. The rates for dedicated connections vary according to location and required bandwidth.
Acceptable Use Policy
For more detailed information on the acceptable use of our Internet service, click here to review TCT’s Acceptable Use Policy.
