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Privacy Practices and Feedback

Welcome to this website, a service of TCT (collectively, “TCT,” “we,” or “us”). This statement discloses the privacy practices for this website only, including an explanation of:

The categories of personally identifiable information about you that may be collected;
How the information is used;
The categories of persons or entities with whom the information may be shared;
The choices that are available to you regarding collection, use, and distribution of the information;
The kind of security procedures that are in place to protect the loss, misuse or alteration of information;
How you can review and request changes to the information;
How we notify visitors and users of this website of changes to this privacy statement; and
The privacy policies that apply to subscribers to each TCT product and service.

Questions regarding this statement should be directed to TCT through one of the addresses found in the Contact Us section of this website, or by mailing a notice to:

TCT
PO Box 671
Basin, WY 82410
Attention: tctwest.net Privacy Feedback

Information Collection and Use

A special note about children: This website is not directed to children under the age of 13, and TCT does not knowingly collect personally identifiable information from anyone under the age of 18 on this website unless expressly specified on the appropriate pages of the website. However, some pages of the website may be of interest to children. On those pages, TCT or its service providers may provide a special notice or other information describing any additional privacy protections that may apply. Children should always get permission from a parent or legal guardian before sending any information about themselves (such as their names, e-mail addresses, and telephone numbers) over the Internet, to us or to anyone else.

What categories of personally identifiable information do we collect?

The information collected by TCT falls into two categories: (1) information voluntarily supplied by visitors to and users of the website and (2) tracking information recorded as visitors and users navigate through the website. Some of this information is personally identifiable information, but much of it is not. Personally identifiable information is information that identifies a particular person.

To make use of some features on our website visitors and users need to register and provide certain information as part of the registration process. We may ask, for example, for your name, e-mail address, street address, zip code, and, if you wish to automate payments, financial account information. We might also request information about your residence, television, and computer, for example, in order to process your request for new service or make changes to existing service. In addition, we may ask you for information about your interests in television viewing, sports, personal finance, the performing arts, and the like. The information you supply will help us to offer you more personalized features, complete the particular function of the website you are using, and tailor our website to your interests to make it more useful to you. Our systems will remember some of this information the next time you log in and use our website, but you can always review and change your information by following the instructions below under Changes to Information in this statement.

The more you tell us about yourself, the more value we can offer you. Supplying this information is entirely voluntary. But if you choose not to supply the information, we may be unable to provide you with the products and services we make available to other users of and visitors to our website. And you will not be able to order selected products or services, or automate payments, over our website unless you provide certain personally identifiable information about yourself. When you submit any personally identifiable information over this website, TCT (i) will use the information for the purposes described at the time you submit it (for example, your name, address, telephone number, and e-mail address provided while ordering one of our products or services will be used in connection with the processing and fulfillment of your order) and (ii) may use the information to contact you to make you aware of other products and services of interest. Of course, if you want to remain completely anonymous, you’re still free to take advantage of the publicly available content on our website without registration.

What categories of persons or entities do we share personally identifiable information with?

We consider the personally identifiable information contained in our business records to be confidential.  We may be required by law or legal process to disclose certain personally identifiable information about you to lawyers and parties in connection with litigation and to law enforcement personnel. For example, we may be required by law to disclose personally identifiable information about you without your consent and without notice in order to comply with a valid legal process such as a subpoena, court order, or search warrant.

What do we do to personalize your use of this website?

To help make our website more responsive to the needs of our users and visitors, we use a standard feature of browser software called a “cookie.” We use cookies to help us tailor our website to your needs, to deliver a better, more personalized service, and to remember certain choices you’ve made so you don’t have to re-enter them.

TCT uses cookies, among other things, to remember your username and password, if you choose to store them, from the home page of the website at www.tctwest.net, as well as to remember some of your personalization preferences and website features. TCT does not store your name or other personal information in cookies. Of course, if you set your browser not to accept cookies or you delete them, you may not be able to take advantage of the personalized features enjoyed by other visitors to and users of our website.

The cookies we use don’t directly identify visitors to or users of our website as particular persons. Rather, they contain information sufficient to simplify and improve a visitor’s or user’s experience on our website. For example, we may use session-based cookies to track the pages on our website visited by our users. We can build a better website if we know which pages our users are visiting and how often. Or, we may use persistent cookies to simplify access to a user’s account information over our website, for example.

In connection with the standard operation of TCT’s systems, certain non-personally identifiable information about visitors to this website is recorded. This information is used primarily to tailor and enhance visitors’ experience using the website. We may use this information in an aggregate, non-personally identifiable form to, among other things, measure the use of our website and determine which products and services are the most popular with website visitors.

The use of cookies, web beacons, or similar technologies by these advertising network providers is subject to their own privacy policies, not TCT’s privacy policy for this website. If you do not want the benefits of these advertising cookies, you may opt-out of them by visiting http://www.networkadvertising.org/consumer/opt_out.asp.

Other Websites

To make our website more valuable to our visitors, we may offer some features in conjunction with other providers. Our website may also include links to other websites whose privacy policies and practices we don’t control. Once you leave our website by linking to another one (you can tell where you are by checking the address –known as a URL– in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the website you’re visiting. That policy may differ from ours. If you can’t find the privacy policy of any of these websites via a link from the site’s homepage, you should contact the website directly for more information.

Security

All information gathered on our website is stored within a database accessible only to TCT and its specifically authorized contractors and vendors. However, as effective as any security measure implemented by TCT may be, no security system is impenetrable. We cannot guarantee the complete security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet. If you don’t want us to know any particular information about you, don’t include it in anything that you submit or post to this website or send to us in e-mail.

Changes to Information

You may review and change information that you provide to us through this website by returning to the pages where you entered it, and reviewing or changing the information directly. You may also request changes to some information, such as billing and account information if you are a TCT customer, by calling TCT at 1-800-354-2911, if you are able to verify your identity using a TCT account number or another identifier requested by TCT.

Changes to this Privacy Statement

We may change this privacy statement from time to time. If we change this privacy statement at some point in the future, we’ll post the changes on our website and by continuing to use the website after we post any changes, you accept and agree to this privacy statement, as modified.

Privacy Policies for TCT Products and Services

This privacy statement discloses the privacy practices for this website only. TCT supplies a copy of the privacy notice that applies to our telephone, Internet, and television products and services separately to our subscribers.

Effective: January 18, 2010